Subscribers berate MTN over insensitivity to consumers’ plight

Toluwanimi Laniyan
Telecom subscribers in Ibadan, Oyo state has decried the sufferings being meted out to them by MTN Nigeria
in the name of the on-going re-registration exercise.
The angry crowd that stormed the Ibadan Mobil area office of MTN Nigeria, expressed dissatisfaction over lack of respect to consumers displayed by the officials.MTN
Some of the subscribers who spoke with newsmen lamented that the officials, aided by policemen, treated them like job applicants without respect for consumers’ right.
An aggrieved subscriber told correspondent that “I feel very sad and would like to plead with the appropriate authorities to call MTN Nigeria to order. We are their customers and should be treated with respect and dignity’’ He continued “MTN is a South African company doing business in Nigeria and treating Nigerians like this, especially after the recent xenophobic incidents in South Africa is unfortunate and disheartening.”
The on-going re-registration exercise was as a result of the sham registration of consumer SIMs embarked on by the company. Aggrieved consumers also accused the mobile network company of allocating one SIM number to multiple users thereby causing confusion and untold embarrassment for the subscribers.

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